PhysicianNow And Nurseline: Your Resources for Wellness

The PhysicianNow program allows you to consult with a doctor by phone or video, 24 hours a day.

Does your busy schedule hinder going to the doctor?  No problem.

You don’t have to stop or rearrange your daily activities to speak to a physician. TVA is committed to helping you feel your best at work, home or wherever you may be by providing the PhysicianNow telehealth program.

PhysicianNow offers a convenient, lower-cost option for employees, retirees and their covered dependents who are enrolled in a TVA medical plan to speak to a physician. Board-certified physicians can consult with you by phone or secure video 24 hours a day to diagnose symptoms, treat non-emergency medical conditions, and prescribe non-narcotic medications for pickup at the pharmacy of your choice.

Consultations are subject to a service fee of $38, which applies to your medical plan deductible. PhysicianNow accepts most major credit and debit cards as well as Health Savings Account (HSA) cards.

Don’t wait until you are sick to register; getting started is free. Login to and click on the Health & Wellness tab to register directly on the site. Or call the toll-free number, 888-283-6691, and speak to a representative who can walk you through the process.

If you’re not sure you need to speak to a physician, contact the BCBST Nurseline at 800-245-7942 and speak to a nurse, free of charge. Nurses are available 24 hours a day, seven days a week, 365 days a year. They provide immediate symptom assessment, direction to the appropriate level of care, and address your health-related questions or concerns.

Nurses can also assist with chronic conditions, such as asthma, diabetes, chronic obstructive pulmonary disease, and congestive heart failure. Call the number above or login to to chat through the NurseChat feature found in the Health & Wellness section of the BlueCross website.

Need additional information?  Review these Frequently Asked Questions or call 888-283-6691 to speak with a health service specialist 24/7.